A person is making a bed in a well-lit room, lifting a sheet into the air, near a bedside table with a lamp and a clock.

Health & Safety

OUR HIGHEST PRIORITY

 Take comfort in knowing the Boston Harbor Hotel’s highest priority remains the health and safety of our associates, guests, neighbors, family & friends. Whether you have an existing reservation with us, or are considering a future visit to our hotel, please know that we have escalated our sanitation precautions to ensure that everything we do meets or exceeds the guidelines set by both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

  • CLEANING PROTOCOL
    • Boston Harbor Hotel uses Ecolab cleaning products and protocols which meet all EPA, CDC and Boston Health Department guidelines and are approved for effective use against viruses, bacteria and other airborne & blood borne pathogens.
    • The frequency of cleaning and sanitizing has increased in the hotel’s public areas, and hand sanitizer has been placed throughout these locations. We will continue to use industry leading cleaning and sanitizing protocols to clean guest rooms, with particular attention paid to high-touch items.
    • Bed linen is changed every other day and continues to be washed at a high temperature and in accordance with CDC guidelines. Bed linen may be changed daily upon guest request. All towels are changed daily. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
    • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized. The filters at Rowes Wharf meet the ASHRAE standard.
  • GUEST EXPERIENCE
    • Turndown service is available to guests.
    • Contactless checkout is available through the guest room iPad.
    • In-Room Dining is available for guests to enjoy daily. Guests can request for a server not to enter the room, at which point the food will be left on tables in the hallway and the guest will be notified when the table is outside.
  • ASSOCIATES

    • All associates have received the proper training regarding sensitivity to needs and concerns of guests, as well as reporting all presumed cases of COVID-19 on property to the City of Boston Department of Health.